A unified communications solution is built around a VoIP phone system. It is no longer sufficient to just pick up the phone and dial someone’s number. With today’s modern technologies, people communicate via instant messaging, cell phones, video conferencing, and SMS. You can utilize any of these technologies to communicate with someone, no matter where they are, with unified communications.
VoIP Phone is a Completely Unified Communication Solution
Let’s say your salesperson wants to speak with a technical specialist in order to respond to a customer’s question. At the touch of a button on a computer screen, the technical expert can contact via webchat, video conference, or video conferencing. The system already knows where the individual is and how to engage with them most effectively, so salesmen don’t have to make several phone calls or wait for an email answer.
Instant messaging has replaced email as the main method of receiving a quick response in the office. Many emails are more like background noise than serious dialogue. Because waiting for an email response takes time, alternative forms of communication are more efficient and provide a faster response.
- When employees require a quick answer or face-to-face interaction, instant messages are the ideal form of communication.
- Instant messaging between computers and mobile phones, as well as PCs and computers, is possible with unified communications.
- This removes the user’s current location as a barrier to immediate contact.
Virtual Phone System Extension
If the recipient of a voice call can only reach by phone, he will tell when the person attempting to get his clicks on the icon. The technology then connects the call automatically, allowing the conversation to continue. The call can redirect to a mobile phone or a virtual phone system extension, depending on how the VoIP phone system is configured. In both circumstances, the caller is an immediate connection to the intended party without having to determine their location or the best mode of communication.
Video conferencing is becoming popular, and VoIP phone systems make it easy to set up. When this pair with SIP technology, all sorts of communication can become one and work together on the same network. You’ll be able to use a variety of messaging and communication methods all under one roof as a result of this.
- Users can access all types of messaging through a single interface, eliminating the need to log into several systems to use different applications.
- Instant messaging, SMS, video conferencing, and voice calls all have a single entry point.
- Non-technical folks can understand and use this simplified approach. When people go about their daily tasks.
- So, they require the use of technology. User dissatisfaction could state that their expensive telecom solution is not used.
Making Procedures Speedier
All of your company’s communications organize under this new simplified method, making it easier for employees and customers. By avoiding delays in reaching someone, or at least, your staff has the freedom to communicate with each other, making the procedure faster and more efficient. If you ever need someone’s opinion on something significant and they weren’t available, you know that getting in touch with them as soon as possible is crucial to landing a big client or reaching the masses.
Because the use of the same security technology for all means of communication increases security. Before that, every mode of communication needs to have its own level of security to ensure that messages and conversations remain private and not interrupted. When communications are unified, they are all protected by the same security system. This eliminates the need for numerous security measures to keep exchanges safe from hackers and thieves. Whether they are text or voice.
Unified Communications System
The easiest way to get started with a unified communications system is to look at how your company interacts now and which functions are most important. Many business owners make the mistake of purchasing technology that their organization can not use or comprehend. If the need for new technologies develops, you may always add functionality later.
To Sum Up
If you have a mobile workforce, a unified communications system might help you streamline operations and save money. A thorough study combined with a VoIP phone system can provide you with a comprehensive solution for keeping your organization connected and moving forward.
Cecilia Lyman Robertson is a 44-year-old CEO who enjoys networking and VoIP video door phone. She has a postgraduate degree in business studies.